Refund policy
Return & Refund Policy
At Be Your Own Gym, we want you to be completely satisfied with your purchase. Because our products are shipped directly from our suppliers, we do not accept physical returns. Instead, we offer refunds for eligible issues as outlined below.
Shipping & Delivery Orders are processed within 1-3 business days. Delivery typically takes 7-14 business days depending on your location. Please note that delays caused by shipping carriers or customs are outside our control.
Refund Eligibility We offer refunds within 14 days of delivery for items that are:
- Defective or damaged upon arrival
- Incorrect (wrong item sent)
To request a refund, contact us at BYOGSupport@proton.me with your order number and clear photo or video evidence of the issue. Once reviewed and approved, you will be refunded to your original payment method within 5-10 business days. You do not need to send the item back.
Non-Refundable Situations Refunds are not available for:
- Change of mind or accidental orders
- Incorrect size or color selected by the customer
- Delays caused by shipping carriers or customs
- Sale items or gift cards
Damages & Issues Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately at BYOGSupport@proton.me so we can resolve it as quickly as possible.
European Union - 14-Day Right of Withdrawal If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Please contact us at BYOGSupport@proton.me to initiate this process and we will provide further instructions.
Late Refunds If more than 10 business days have passed since your refund was approved and you haven't received it, please check with your bank first. If the issue persists, contact us at BYOGSupport@proton.me.